Purpose of the Role

The Retail Coordinator is responsible for the operational and managerial coordination of the stores located in Marbella, London, and New York, ensuring that retail activities are aligned with company standards and serving as the key liaison between the stores and the corporate headquarters.

This role ensures the efficient execution of retail processes, monitors store performance, and manages information flows effectively, with a particular focus on the use of ERP systems, retail management software, and order management procedures.

Key Responsibilities

Retail Store Operations Coordination

• Oversee the day-to-day operations of the international stores, ensuring compliance with company procedures and policies.

• Ensure consistency in the implementation of commercial and operational guidelines across all locations.

• Support Store Managers in achieving sales targets and delivering outstanding customer service.

• Continuously monitor store performance through KPIs and dedicated reporting tools.

ERP and Retail Systems Management

• Utilize ERP systems and retail management software proficiently to support commercial operations.

• Manage and monitor data flows related to sales, inventory, stock transfers, and warehouse movements.

• Ensure accurate data entry and timely updates within company systems.

• Collaborate with headquarters to implement and optimize digital processes and operational workflows.

RetailPro and Order Management

• Use RetailPro and similar retail platforms on a daily basis to manage sales activities and inventory control.

• Coordinate the entry, verification, and monitoring of orders generated by the retail stores.

• Coordinate activities related to tax and fiscal compliance in collaboration with the Controlling Department and external advisors across the various store locations.

• Ensure the accurate transmission of purchase orders and replenishment requests to headquarters.

• Support inventory management procedures and stock reconciliation activities.

Reporting and Analysis

• Prepare periodic reports on store sales performance.

• Analyze sales data, product turnover, inventory levels, and profitability.

• Provide management with insights and recommendations to improve operational and commercial efficiency.

• Monitor the accuracy and integrity of data within management systems.

International Communication and Coordination

• Serve as the primary point of contact between international stores and corporate headquarters.

• Facilitate communication among internal stakeholders across different functions.

• Coordinate cross-functional activities involving Operations, Retail, Logistics, Administration, and the Buying Department.

• Support the launch of new commercial initiatives and the implementation of company procedures across different markets.

Requirements

Technical Skills

• Proven experience in an international retail coordination role.

• Strong knowledge of ERP systems and retail management processes.

• Experience using RetailPro or equivalent retail management software.

• Solid understanding of order management, inventory control, and replenishment processes.

• Advanced proficiency in reporting tools and data analysis.

• Excellent command of the Microsoft Office suite.

Managerial Skills

• Strong organizational and multi-store coordination abilities.

• High level of focus on process control and operational management.

• Ability to work effectively in international and multicultural environments.

• Excellent problem-solving skills and the ability to manage multiple priorities.

• Accuracy, reliability, and strong attention to detail.

• Ability to interpret data and translate insights into operational actions.

Languages

• Fluent English (required).

• Knowledge of a second language is considered an advantage.

Ideal Candidate Profile

We are looking for a professional with a strong operational focus on international retail management and solid expertise in ERP systems, RetailPro, and order management platforms. The ideal candidate has an analytical mindset, can effectively coordinate multiple stores across different markets, and serves as a strategic link between day-to-day business operations and corporate headquarters, contributing to the organization’s efficiency, consistency, and continued growth.

Position: Sales Coordinator, Baxter Made in Italy

Location: 232-236 Brompton Road, London, SW3 2BB

Industry: Luxury Furniture

Start Date: June 2026

Reports To: Store Manager, International Sales Manager

Schedule: Full Time (5 days per week, including Saturdays)

Baxter Gallery London – Made in Italy

About Baxter

Baxter is a leading Italian luxury furniture brand, internationally recognised for its exceptional craftsmanship, innovation, and timeless design. Our London flagship showroom serves architects, interior designers, developers, and private clients seeking the highest standards of luxury interiors.

We are seeking an experienced and highly organised Sales Coordinator to oversee the administrative, financial, and operational functions of our London showroom.

This role requires a commercially minded professional capable of managing sales administration, invoicing, reporting, customer order management, and operational processes while supporting the showroom's continued growth and success.

The Role

As a key member of the showroom team, you will be responsible for ensuring the smooth execution of all sales administration and operational activities. You will act as the central point of coordination between clients, sales consultants, suppliers, logistics providers and the Baxter head office in Italy.

The successful candidate will combine strong organisational skills with financial administration expertise and a proactive approach to problem-solving.

Key Responsibilities

Sales Operations

• Oversee the complete order management process from quotation through delivery and final invoicing.

• Ensure all customer orders are processed accurately and efficiently.

• Monitor project timelines and coordinate with suppliers, logistics providers, and warehouse teams.

• Support the sales team with quotations, pricing documentation, and customer account management.

• Maintain accurate CRM and sales records.

• Financial & Accounting Administration

• Manage all sales invoicing, credit notes, payment tracking, and customer account administration.

• Monitor outstanding balances and coordinate payment collection activities.

• Assist with monthly financial reporting and reconciliation processes.

• Liaise with external accountants and internal finance teams as required.

• Ensure accuracy of financial records and compliance with company procedures.

• Produce sales and performance reports for management review.

 Operational Management

• Develop and improve administrative procedures and operational workflows.

• Maintain inventory records and oversee stock administration.

• Coordinate showroom maintenance, supplier relationships and operational requirements.

• Ensure documentation and records are maintained to the highest standard.

• Support management with budgeting, forecasting, and operational planning activities.

• Team & Stakeholder Coordination

• Act as a key liaison between the London showroom and Baxter IT headquarters.

• Support and guide administrative processes across the showroom team.

• Build strong relationships with clients, designers, contractors and suppliers.

• Ensure a seamless customer experience throughout the sales and delivery journey.

Candidate Profile

• Minimum 5 years' experience in operations, sales administration, finance administration, or commercial support management.

• Strong experience with invoicing, reconciliations, accounts administration, and reporting.

• Excellent understanding of sales operations and order management processes.

• Advanced proficiency in Microsoft Excel and Microsoft Office.

• Experience with CRM, ERP, accounting, and inventory management systems.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and organisational ability.

• Experience within luxury furniture, interior design, architecture, or premium retail sectors is highly desirable.

• Fluent English required; Italian or additional languages would be advantageous.

• Bachelor's degree in Business, Finance, Operations, or a related field preferred.

What We Offer

• Opportunity to join one of most prestigious luxury furniture brands.

• Exposure to high-profile residential and commercial interior design projects.

• Professional development and career progression opportunities.

• Competitive salary and benefits package commensurate with experience.

Baxter, entreprise leader dans le secteur du mobilier rembourré haut de gamme et du design contemporain, recherche 1 Assistant(e) de Direction avec aptitude administrative.

Nous recherchons une personne organisée, dynamique et fiable pour accompagner la Direction de l’entreprise et les activités opérationnelles quotidiennes.

La personne recrutée sera chargée de la gestion de l’agenda et de la correspondance de la Direction, de la coordination des activités organisationnelles ainsi que du support administratif, contribuant au bon fonctionnement du bureau avec précision et autonomie.

Principales missions
• Gestion de l’agenda, des rendez-vous et des réunions de la Direction
• Organisation des déplacements professionnels et gestion des réservations
• Gestion des e-mails, appels téléphoniques et correspondance
• Rédaction de documents, rapports et comptes rendus
• Support aux activités administratives et documentaires (échéances, paiements, etc.)
• Gestion des archives numériques et papier

Profil recherché
• Expérience préalable dans l’assistanat de direction ou l’administration
• Excellente maîtrise de la suite Office
• Connaissance de l’anglais

Compétences transversales
• Rigueur, discrétion et sens de l’organisation
• Capacité à gérer plusieurs tâches et à résoudre des problèmes
• Bonnes compétences relationnelles et de communication
• Autonomie dans la gestion des activités

Ce que nous offrons
• Un environnement professionnel et dynamique
• Une rémunération adaptée à l’expérience acquise
• Une collaboration étroite avec la Direction

Lieu de travail : Lurago d'Erba (CO), Italie
Horaire : Temps plein

Baxter, entreprise leader dans le secteur du mobilier de luxe, recherche 1 Spécialiste E-commerce et Prévente.

Le/la candidat(e) idéal(e) rejoindra l’équipe Marketing & Communication et sera responsable de la gestion quotidienne de la plateforme e-commerce ainsi que de l’optimisation des ventes en ligne.

En plus des activités e-commerce, la personne sélectionnée assurera la gestion et la coordination des activités de prévente, en accompagnant les clients dans leur processus de décision d’achat.

Ce poste combine des compétences analytiques et commerciales avec une forte orientation vers un service client haut de gamme.

Responsabilités principales

Opérations e-commerce

• Gestion du catalogue : mise en ligne des produits et optimisation des fiches produits.

• Suivi des performances : reporting et analyse des KPI de vente via Google Analytics et les plateformes internes afin d’optimiser l’expérience utilisateur et améliorer les conversions.

• Collaboration avec les différents départements internes afin d’assurer le bon traitement des commandes et la résolution rapide des éventuelles anomalies techniques.

Activités de prévente

• Conseil en prévente : gestion des points de contact (téléphone, e-mail, visioconférences) afin d’accompagner les clients dans leurs demandes de devis ou d’informations techniques détaillées.

• Lead nurturing : qualification des demandes entrantes, identification des clients à fort potentiel et accompagnement actif jusqu’à la commande en ligne ou la prise de rendez-vous en showroom.

Profil recherché

• 4 à 5 ans d’expérience confirmée dans la gestion de plateformes e-commerce (de préférence Shopify) et dans des fonctions de prévente ou de conseil commercial.

• Excellente maîtrise de Google Analytics 4 et des principaux outils d’analyse e-commerce.

• Excellentes compétences en communication, empathie, capacité de résolution de problèmes et forte orientation client avec une approche consultative (non agressive).

• Connaissance des outils CRM (de préférence Dynamics 365).

• Excellente maîtrise de l’italien et de l’anglais ; la connaissance d’une troisième langue constitue un atout majeur.

Conditions

• Poste à temps plein ; type de contrat à définir selon le profil du candidat.

• Travail sur site (On-site).

• Classification et rémunération en fonction de l’expérience et des compétences du candidat.

Baxter S.r.l., prestigieuse entreprise du secteur de l’ameublement de luxe, recherche un(e) Dessinateur(trice) CAD pour machines de découpe du cuir et des tissus afin de rejoindre ses équipes.

Description du poste

Nous recherchons un(e) Dessinateur(trice) CAO spécialisé(e) dans le domaine des machines de découpe pour l’industrie de l’ameublement. La personne retenue sera chargée de l’étude et de la conception de patrons, du développement de plans techniques d’exécution ainsi que du support à la production, en collaboration étroite avec le service de découpe et les équipes techniques et de production.

Principales responsabilités

• Réalisation de plans techniques 2D à l’aide de logiciels CAO.

• Modification et optimisation de projets existants.

• Assistance technique à la production.

• Interface avec les fournisseurs et les clients concernant les spécifications techniques.

• Vérification des tolérances, des matériaux et de la faisabilité de production.

Profil recherché

• Diplôme technique ou diplôme de l’enseignement supérieur.

• Expérience dans l’utilisation de logiciels CAO (machines Electra/Teseo ou équivalentes).

• Connaissance du dessin technique et des procédés de fabrication industrielle.

• Capacité à lire et interpréter des plans techniques.

• Rigueur, sens de l’analyse, aptitude à résoudre les problèmes et esprit d’équipe.

Qualifications appréciées

• Expérience dans le secteur de la découpe du cuir et/ou des tissus.

Nous offrons

• Poste à temps plein.

• Environnement technique dynamique et innovant.

• Opportunités d’évolution professionnelle.

• Rémunération et type de contrat définis en fonction de l’expérience et des compétences du candidat.